Processing times are up to 10 days after you have placed an order.
Please note, if you purchase an item and your label is printed but your tracking does not update immediately, it’s because I sometimes print labels in batches and ship when ready. Please give me until the end of the processing time and tracking will update.
If anything tragically happens to your earrings upon arrival please notify me immediately. You must let me know within 5 business days of arrival . After that I cannot be confident that this error in fact happened in transit.
How long does it take to receive my order?
All orders will ship via USPS within 10 days of cleared payment. First class shipping will take 3-5 business days after your order is shipped out. *I am not responsible for packages once I have delivered them to the post office and am not responsible for delivery times. Please be aware of USPS shipping times before purchasing.
At this time, I highly recommend using priority shipping. Anything ordered after December 4th is not guaranteed before Christmas.
PLEASE NOTE that during this time with COVID-19 tracking may not update on the carriers end immediately so please allow 72 hours for your tracking to update.
Once an item is in the hands of UPS/USPS (or any other carrier) The Beautabode is no longer responsible for said order. IF you have any issues and cannot FIRST get answers with USPS please do not hesitate to reach out to us via EMAIL and we will do our best to make sure you stay a happy customer! We appreciate YOU.
Do you accept returns?
I do not accept returns or exchanges, but please contact me if there is an issue with your item!
Do you make custom earrings?
Yes! If you would like to purchase a custom order please email me at firstname.lastname@example.org . Made-To-Order a minimum of 14 business days to process as they are custom made.
What materials do you use?
Currently I use a variety of materials. The main material being polymer clay. I also use gold plated, silver, solid brass and copper. If you have special material needs please email me at email@example.com and I'm happy to try and make accommodations. Polymer clay is very durable and even bendable HOWEVER please do not bend your earrings. I understand that accidents do happen so if for some reason you break your earrings please contact me via email. I will review on a case by case basis.
When do you restock the website?
I try to restock my shop about once a month. This restock is typically fairly large and due to the volume of orders each restock, please allow up to 10 business days for your item to be packed and shipped.
If you have any questions, please email me at firstname.lastname@example.org
No instagram DMs regarding orders will be accepted.